Sarah Gallienne Investigations Terms & Conditions
General- This agreement constitutes the sole agreement between 'Sarah Gallienne Investigations' and the Client regarding any Service/s provided by 'Sarah Gallienne Investigations'
- Initial instruction with 'Sarah Gallienne Investigations' will always be requested in written format, be it email or letter for clarification purposes.
- In no event will 'Sarah Gallienne Investigations' be liable to the client or any 3rd party for damages.
- 'Sarah Gallienne Investigations’ aims to work constructively and efficiently, thus providing all of its services within the shortest amount of time possible.
- If a client requests times that 'Sarah Gallienne Investigations' attend to perform a task, which then over run, we cannot guarantee that we will be able to extend the duration of task to suit clients needs, due to other work commitments. Clearly should this arise and no additional cover is available within 'Sarah Gallienne Investigations' we would have to leave initial task at allotted finishing time to honour commitment with other client.
- We try to be available to accommodate clients with jobs that need doing at short notice, but this is purely dependant on workload, and your availability to get deposit to us, before we can commence job. (See Payments : Point 3)
- 'Sarah Gallienne Investigations’ shall complete/stop providing the Service/s either when the objective of the Service/s has been achieved or when 'Sarah Gallienne Investigations’ deems appropriate.
- Surveillance jobs will not be accepted for less than 5 hours on any given day unless agreed otherwise.
- Tracker Hire Fees are based on a weekly hire, from any day of the week, with fees payable upfront in cleared funds. The returnable deposit will be paid back via bank transfer within 3 working days after safe return of tracker in working order.
- The Fee quoted for deploy and retrieve of tracker is based on it being within 1 hours travel by car from office location.
- Rental fee is based on activity/position of the unit being logged every 2 - 5 minutes, and a daily report being provided in the morning for the previous day’s activity. Should you require more frequent positions to be logged or a half daily report provided this can be arranged at extra cost.
- Tracker fees are non refundable through early cancellation - please be sure what period you wish to hire it for. Only the £300 refundable deposit is returned at end of hire.
- Ordinarily we will accept payment of Charges by cheque, by credit cards (through PayPal), and electronic bank transfer (please bear in mind that electronic bank transfer take a minimum of 3 working days to reach us unless you bank with the same bank as us, in which case they are instant. If the funds are for a deposit, these will need to be cleared prior to SGI commencing any work.
- We can also take payment in Cash for clients that are local, and wish to instruct/pay us quickly – our meeting point being on Junction 36 of the M4 for such transactions.
- ‘Sarah Gallienne Investigations’ normally requires a deposit of 50% of estimated cost/quote in cleared funds – prior to confirmation of availability of job / commencing job. Tracker Hire only requires 100% upfront.
- Should the instruction given to 'Sarah Gallienne Investigations’ change during the course of the job since commencement / quote provided, and extends in such a way that the original current outstanding balance (before/after 50% deposit paid) becomes 3 times original outstanding balance, we will request an interim payment of 50% of new outstanding balance. At all times we require 50% of balance upfront.
- You agree to pay all fees and charges (and applicable taxes) incurred which relate to the use of the Service/s, in accordance with the rates and Terms and Conditions established from time to time by 'Sarah Gallienne Investigations'.
- Final outstanding Invoice for Service/s shall be payable within 30 days from invoice date, unless requested earlier on invoice supplied prior to commencement of job.
- The customer may not withhold payment of any invoice or other amount due to 'Sarah Gallienne Investigations' for any reason.
- 'Sarah Gallienne Investigations’ shall not be required to refund you, in whole or in part any amounts paid or prepaid for use of any Services, unless otherwise agreed.
- Unless you notify 'Sarah Gallienne Investigations’ in writing of any discrepancies or unauthorised charges within thirty (30) days after they first appear on your PayPal statement or bank statement, they will be deemed accepted by you for all purposes, including resolution of enquiries made by your card issuer, and you release 'Sarah Gallienne Investigations' from all liabilities and claims of loss resulting from any error or discrepancy.
- In default of due payment of its invoice, 'Sarah Gallienne Investigations' may in its absolute discretion and irrespective of any other rights maintain an action against the customer for the invoice sum upon which interest shall be payable at the rate of 2.5% per calendar month or part thereof from the date of the invoice until payment, together with a charge of £7.50 admin fee to cover each letter or email sent to chase debt.
- The customer agrees to pay 'Sarah Gallienne Investigations' for any legal costs which it may reasonably incur to recover its invoice sum.
- In the event of cancellation by instructing client:
- Before 72 hours of commencement of job – no charges will apply. (deposit paid will be actioned / refunded from SGI within 3 days through bank transfer.)
- within 72 hours of commencement of job / after commencement of job – the deposit paid will be non refundable/or charges incurred up to the point of cancellation, will be charged, whichever is greater. If job commenced charges will include: travel time, mileage, surveillance hours, + any expenses i.e. toll charges, accommodation pre-booked, parking charges etc.
- Cancellation of tracker service partway through hire will result in only the refundable deposit being returned, on safe return of the tracker. All other fees for Tracker Hire are non-refundable (hire, deploy/retrieval fee)
Limitation of liability
- 'Sarah Gallienne Investigations’ liability (including negligence) arising directly/or in connection with these terms or the performance or observance of its obligations under these terms and every applicable part of it shall be limited in aggregate to the cost of the service/s.
- In no event shall 'Sarah Gallienne Investigations' be liable for any loss of profits, goodwill, loss of business, loss of data or any other indirect or consequential loss or damage whatsoever.
- Either Party may terminate this Agreement upon in writing if the other is in breach of any obligation contained in this Agreement, which is not rectified within 7 days of written notice from the other Party so to do;
- a voluntary arrangement is approved, a bankruptcy or an administration order is made or a receiver or administrative receiver is appointed over any of the other Party's assets or an undertaking or a resolution or petition to wind up the other Party is passed or presented (other than for the purposes of amalgamation or reconstruction) or any analogous procedure in the country of incorporation of either Party or if any circumstances arise which entitle the Court or a creditor to appoint a receiver, administrative receiver or administrator or to present a winding-up petition or make a winding-up order in respect of the other Party.
- Any termination of this Agreement (howsoever occasioned) shall not affect any accrued rights or liabilities of either Party.
- The Client agrees that the Client is solely responsible for complying with any laws, taxes, and tariffs applicable in any way to the Service/s contemplated herein. b. The Client will protect, and defend 'Sarah Gallienne Investigations’, its subcontractors and agents from any claim, suit, penalty, tax, fine, or tariff or any failure to comply with any such laws, taxes and tariffs, whilst operating on behalf of the client.